FAQ’s
In order to give our customers the highest service we provide, we kindly ask that you call ahead of time to schedule an appointment to guarantee your time for an estimate. We can accommodate you without an appointment, but you may have a longer wait time in our lobby.
Scheduled estimate appointments are written Monday-Friday 9:00-4:30, and Saturdays from 10:00-1:00.
Qualified vehicles can take part in our Insurance Fast Track process. This procedure allows the customer to drop off their vehicle for the estimate, and repairs all at the same time. While your car is in the shop, our office will communicate with the insurance company to expedite the repair process so you don’t have to.
A Touch of Class Auto Body Inc. works with all insurance companies, and if requested, we can provide a detailed estimate along with digital photos required for the insurance company.
A Touch Of Class Auto Body Inc.
A BBB Accredited Business since 12/23/1994
The Insurance Company Estimate FAQ’s
While it is not the practice of A Touch Of Class Auto Body Inc. to estimate for these parts, it may be a requirement per your contract with your insurance company in your policy to use them. As a benefit for being our customer we have partnered with many OEM parts suppliers who can price match the Alternative Part with OEM parts. Unfortunately, not all parts can be price matched, and under those circumstances we inform our customers of their options.
In Ohio, a person requesting a repair can choose to receive a written estimate for the repair of a motor vehicle which identifies each non-OEM aftermarket crash parts and contains a written notice with the following language in ten-point or larger type:
“THIS ESTIMATE HAS BEEN PREPARED BASED UPON THE USE OF ONE OR MORE AFTERMARKET CRASH PARTS SUPPLIED BY A SOURCE OTHER THAN THE MANUFACTURER OF YOUR MOTOR VEHICLE. WARRANTIES APPLICABLE TO THESE AFTERMARKET CRASH PARTS ARE PROVIDED BY THE PARTS MANUFACTURER OR DISTRIBUTOR RATHER THAN BY YOUR OWN MOTOR VEHICLE MANUFACTURER.”
Receipt and approval of the written estimate is acknowledged by the signature of the person requesting the repair. A person requesting an oral estimate must have been read the disclosure statement. If the person has chosen to receive an oral estimate or no estimate, the written notice must be provided with the final invoice. Non-OEM aftermarket crash parts must have permanently affixed or inscribed the business name or logo of the manufacturer and must be accessible after installation.
Any Safety concern i.e.:
- Airbags are deployed
- Vehicle will not start
- Stolen and Recovered vehicle
- Multiple warning lights on dash
- Radiator is leaking fluid
- Steering is damaged
- No brakes
- Headlamps are inoperable/broken
- Tail lamps are inoperable/broken
- Involved in a Flood
- Sheet metal is rubbing tires
- Flat Tires
- Hood is buckled
- Cannot open a damaged door
- Trunk lid will not close
- Cracked windshield
- Broken Glass